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SERVICE ＆ SUPPORT
Soon. Efficient. Professional. Make AJAM your trusted service and support provider.
SERVICE ＆ SUPPORT
Soon. Efficient. Professional. Make AJAM your trusted service and support provider.
Frequently Asked Questions
Learn more about frequently asked questions about products.
-
Q What is the terms of delivery?
A We accept EXW, FOB, CIF, etc. You could choose one of the most convenient and cost effective one for you.
-
Q What’s the lead time for mass production?
A It depends on the order quantity and the reason you place the order. Our usual practice is around 30-35 days after the deposit payment. And we suggest that you start inquiry two months before the date you would like to receive the goods.
-
Q Can you provide OEM or ODM service?
A Yes, we do provide OEM and ODM services cause have a professional team having rich experience in lighting field. Just tell us your ideas, and we will carry out into perfect lighting solutions. And at present, we are doing ODM business with some famous European brands which assisted them won their market.
-
Q How can I get a sample for quality check?
A After price confirmation, you can require samples to check our quality.If you need samples, we will charge the sample cost. But the sample cost can be refunded after order confirmation if the quantity can exceed our MOQ.
-
Q When can I get the quotation?
A If any items get your interest, please send feedback to our email or chat on trade manager. We usually quote within 12 hours after get your inquiry. If you are having a very urgent project that needs our quick response, please call us or tell us in your email so that we will regard your inquiry a priority.
-
Q Do you provide warranty?
A Yes, all of our products enjoy warranty. Besides, we provide lifelong after-sales service, to solve clients' worries. We totally understand the meaning and importance of a good after-sales and warranty service for clients. Our professional after-sales team is always available for your technical question.
-
Q Why do LED lights look so white compared to traditional methods of light?
A LED lights may appear whiter than traditional lights or they may also look simil
-
Q How does the price of LED Lights compare to that of traditional lighting?
A The initial purchase cost of LED lights is generally greater than that of traditional lights; however, total cost of ownership is generally much lower with LED lights. Return on Investment is usually achieved in a very reasonable period of time with LED lights as outlined in the question on advantages of LED lights below.
-
Q What does the term “lumen depreciation” mean?
A Unlike traditional lights that just suddenly fail and go out, LED lights do not normally suddenly just stop working and go out, but the light just gradually decreases in output over time. Normally the life time is quoted when light output is projected to decrease by 30% over time, meaning that 70% of the output remains. You’ll sometimes see this quoted as L70 and the life time is measured in hours.
-
Q Are LED lights safe?
A LED lights are very safe. In fact, they are likely safer than conventional lighting since they do not produce Ultra-violet rays and do not contain toxic mercury.
-
Q How much longer does an LED last versus a conventional light?
A Typically an LED light lasts 4 times longer than a CFL and 20-25 times longer than an incandescent light.
-
Q How does a lumen differ from a “foot candle"?
A A lumen measures the power of the light being radiated, but a foot candle measures the brightness of the light at a particular spot or object.
-
Q How long do LED lights last?
A Depending on the particular light, LEDs last much longer than traditional types of light. For example select models of SONARAY lights have a rated life time of 50,000 hours. What this means is that if the lights were on 24 hours a day, they would last approximately 5.7 years. If the lights were on 12 hours a day, the lights would last 11.4 years.
-
Q What does the term “lumen” mean?
A A lumen is the measure of the total amount of “visible” light emitted by a source.
-
Q Is it true that LED light do NOT attract insect?
A Most insects are primarily attracted to Ultra-violet rays to help them find food, select mates and to navigate. Since LEDs do not have UV content, far fewer insects are attracted to LED lights than those lights that emit UV rays.
-
Q What are LEDs?
A LEDs are light emitting diodes. These are electronic components that produce light by conversion of electrical energy directly to light.
Frequently Asked Questions
Learn more about frequently asked questions about products.
-
Q What is the terms of delivery?
A We accept EXW, FOB, CIF, etc. You could choose one of the most convenient and cost effective one for you.
-
Q What’s the lead time for mass production?
A It depends on the order quantity and the reason you place the order. Our usual practice is around 30-35 days after the deposit payment. And we suggest that you start inquiry two months before the date you would like to receive the goods.
-
Q Can you provide OEM or ODM service?
A Yes, we do provide OEM and ODM services cause have a professional team having rich experience in lighting field. Just tell us your ideas, and we will carry out into perfect lighting solutions. And at present, we are doing ODM business with some famous European brands which assisted them won their market.
-
Q How can I get a sample for quality check?
A After price confirmation, you can require samples to check our quality.If you need samples, we will charge the sample cost. But the sample cost can be refunded after order confirmation if the quantity can exceed our MOQ.
-
Q When can I get the quotation?
A If any items get your interest, please send feedback to our email or chat on trade manager. We usually quote within 12 hours after get your inquiry. If you are having a very urgent project that needs our quick response, please call us or tell us in your email so that we will regard your inquiry a priority.
-
Q Do you provide warranty?
A Yes, all of our products enjoy warranty. Besides, we provide lifelong after-sales service, to solve clients' worries. We totally understand the meaning and importance of a good after-sales and warranty service for clients. Our professional after-sales team is always available for your technical question.
-
Q Why do LED lights look so white compared to traditional methods of light?
A LED lights may appear whiter than traditional lights or they may also look simil
-
Q How does the price of LED Lights compare to that of traditional lighting?
A The initial purchase cost of LED lights is generally greater than that of traditional lights; however, total cost of ownership is generally much lower with LED lights. Return on Investment is usually achieved in a very reasonable period of time with LED lights as outlined in the question on advantages of LED lights below.
-
Q What does the term “lumen depreciation” mean?
A Unlike traditional lights that just suddenly fail and go out, LED lights do not normally suddenly just stop working and go out, but the light just gradually decreases in output over time. Normally the life time is quoted when light output is projected to decrease by 30% over time, meaning that 70% of the output remains. You’ll sometimes see this quoted as L70 and the life time is measured in hours.
-
Q Are LED lights safe?
A LED lights are very safe. In fact, they are likely safer than conventional lighting since they do not produce Ultra-violet rays and do not contain toxic mercury.
-
Q How much longer does an LED last versus a conventional light?
A Typically an LED light lasts 4 times longer than a CFL and 20-25 times longer than an incandescent light.
-
Q How does a lumen differ from a “foot candle"?
A A lumen measures the power of the light being radiated, but a foot candle measures the brightness of the light at a particular spot or object.
-
Q How long do LED lights last?
A Depending on the particular light, LEDs last much longer than traditional types of light. For example select models of SONARAY lights have a rated life time of 50,000 hours. What this means is that if the lights were on 24 hours a day, they would last approximately 5.7 years. If the lights were on 12 hours a day, the lights would last 11.4 years.
-
Q What does the term “lumen” mean?
A A lumen is the measure of the total amount of “visible” light emitted by a source.
-
Q Is it true that LED light do NOT attract insect?
A Most insects are primarily attracted to Ultra-violet rays to help them find food, select mates and to navigate. Since LEDs do not have UV content, far fewer insects are attracted to LED lights than those lights that emit UV rays.
-
Q What are LEDs?
A LEDs are light emitting diodes. These are electronic components that produce light by conversion of electrical energy directly to light.
How Can We Help You ?
Never hesitate to contact us with all the questions you might have, whether they are sales or technical related.
We are passionate to offer you the best possible service.
Shenzhen Ajam Lighting Limited
Business Hotline: +86 13682454814 E-mail: info@ajamlight.com Skype: ajamlight Facebook / Instagram: ajamlighting
Address : 2nd Floor, Office Building, Jinku Technology Park, No. 6 Weihai Road, Nantou Town, Zhongshan City,Guangdong Province
© Copyright. 2013-2026 Ajam Lighting Limited. All Rights Reserved..
Shenzhen Ajam Lighting Limited
Business Hotline: +86 13682454814
E-mail: info@ajamlight.com
Skype: ajamlight Facebook / Instagram: ajamlighting
Address : 2nd Floor, Office Building, Jinku Technology Park, No. 6 Weihai Road, Nantou Town, Zhongshan City,Guangdong Province
© Copyright. 2013-2026 Ajam Lighting Limited. All Rights Reserved.
