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SERVICE ＆ SUPPORT
Soon. Efficient. Professional. Make AJAM your trusted service and support provider.
SERVICE ＆ SUPPORT
Soon. Efficient. Professional. Make AJAM your trusted service and support provider.
After-sales Policy
AJAM service network covers the world, with branches in the United States, Dubai, Malaysia, Russia and other places, and offices in Italy, Spain, Brazil, Türkiye, Australia and other places. In China, with Shenzhen headquarters as the center, it radiates across the country and develops various provincial-level operators. Realize localized services from pre-sales, in sales, and after-sales, timely delivery, and rapid response.
After-sales Policy
AJAM service network covers the world, with branches in the United States, Dubai, Malaysia, Russia and other places, and offices in Italy, Spain, Brazil, Türkiye, Australia and other places. In China, with Shenzhen headquarters as the center, it radiates across the country and develops various provincial-level operators. Realize localized services from pre-sales, in sales, and after-sales, timely delivery, and rapid response.
After-sales philosophy
Customer-Oriented
Warranty
Three year warranty, lifetime maintenance
Service time
Global call 7/24 online
After-sales philosophy
Customer-Oriented
Warranty
Three year warranty, lifetime maintenance
Service time
Global call 7/24 online
After-sales Service Process
An engineer will conduct a thorough on-site survey to provide the client with a comprehensive installation plan.
The engineer will install and debug the display screen, followed by a joint assessment with the client to ensure desired outcomes.
We provide user training and prompt technical support for the installed equipment to ensure its proper utilization and address any technical issues that may arise.
Contact the salesman directly.
Respond the demand within 1 hours and transfer to after-sales department.
Arrange engineers to contact within 2 hours.
Arrange online support to solve the problem.
Contact the salesman directly.
Respond the demand within 1 hours and transfer to after-sales department.
Organize internal analysis and provide preliminary analysis results and temporary solutions within 4 hours.
Provide the 8D report within 2 working days for the reason caused by raw materials and production process problems.
Arrange free shipping repair or on-site service based on the situation within warranty.
Contact the salesman directly.
Provide product quality problem feedback.
Analyse Product failure ratio whether reach the standard of return and replacement.
If yes for previous step, Salesman will contact with specific matters of return and replacement by the 8D report within 1 working day.
After-sales Service Process
1.Installation
An engineer will conduct a thorough on-site survey to provide the client with a comprehensive installation plan.
The engineer will install and debug the display screen, followed by a joint assessment with the client to ensure desired outcomes.
We provide user training and prompt technical support for the installed equipment to ensure its proper utilization and address any technical issues that may arise.
2.Debugging & Maintenance
Contact the salesman directly.
Respond the demand within 1 hours and transfer to after-sales department.
Arrange engineers to contact within 2 hours.
Arrange online support to solve the problem.
3.Exception & Failure handling
Contact the salesman directly.
Respond the demand within 1 hours and transfer to after-sales department.
Organize internal analysis and provide preliminary analysis results and temporary solutions within 4 hours.
Provide the 8D report within 2 working days for the reason caused by raw materials and production process problems.
Arrange free shipping repair or on-site service based on the situation within warranty.
4.Failure Reture & Exchange
Contact the salesman directly.
Provide product quality problem feedback.
Analyse Product failure ratio whether reach the standard of return and replacement.
If yes for previous step, Salesman will contact with specific matters of return and replacement by the 8D report within 1 working day.
After-sales Warranty Statement
Provide free lifetime remote technical communication, equipment debugging, exception analysis within warranty..
Provide free shipping repair or on-site after-sales service due to product quality problems caused by raw materials and production process problems after analysis within warranty.
Provide lifetime paid maintenance for prodcut failure caused by improper use or storage other than product quality problems.
Afford the corresponding expenses for returned or replaced product due to major quality problems.
Provide lifetime paid maintenance outside the warranty.
After-sales Warranty Statement
Provide free lifetime remote technical communication, equipment debugging, exception analysis within warranty..
Provide free shipping repair or on-site after-sales service due to product quality problems caused by raw materials and production process problems after analysis within warranty.
Provide lifetime paid maintenance for prodcut failure caused by improper use or storage other than product quality problems.
Afford the corresponding expenses for returned or replaced product due to major quality problems.
Provide lifetime paid maintenance outside the warranty.
After-sales Warranty Statement
Our customer service team will directly answer questions for customers, or transfer them to the service department or technical department, and at the same time track the problem until the problem is completely solved for the customer, and make a record backup.
+86 136 8245 4814
info@ajamlight.com
After-sales Warranty Statement
Our customer service team will directly answer questions for customers, or transfer them to the service department or technical department, and at the same time track the problem until the problem is completely solved for the customer, and make a record backup.
+86 134 8021 9774
info@ajamlight.com
WE EXPECT BETTER
AJAM's job is to explore the value of "light" and work together with customers, partners, consumers, and businesses to continuously create a sustainable and beautiful life for users, the economy, society, and other aspects
WE EXPECT BETTER
AJAM's job is to explore the value of "light" and work together with customers, partners, consumers, and businesses to continuously create a sustainable and beautiful life for users, the economy, society, and other aspects
How Can We Help You ?
Never hesitate to contact us with all the questions you might have, whether they are sales or technical related.
We are passionate to offer you the best possible service.
Shenzhen Ajam Lighting Limited
Business Hotline: +86 13682454814 E-mail: info@ajamlight.com Skype: ajamlight Facebook / Instagram: ajamlighting
Address : 2nd Floor, Office Building, Jinku Technology Park, No. 6 Weihai Road, Nantou Town, Zhongshan City,Guangdong Province
© Copyright. 2013-2026 Ajam Lighting Limited. All Rights Reserved..
Shenzhen Ajam Lighting Limited
Business Hotline: +86 13682454814
E-mail: info@ajamlight.com
Skype: ajamlight Facebook / Instagram: ajamlighting
Address : 2nd Floor, Office Building, Jinku Technology Park, No. 6 Weihai Road, Nantou Town, Zhongshan City,Guangdong Province
© Copyright. 2013-2026 Ajam Lighting Limited. All Rights Reserved.
